Array
(
    [0] => Array
        (
            [ID] => 25
            [Numero] => TK-20260601-0001
            [Asunto] => Problema de impresora
            [Estado] => Cerrado
            [Prioridad] => urgente
            [Solicitante] => israel alvarez
            [Tecnico] => Carlos Técnico
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-01 01:52:22
            [Fecha Termino] => 2026-06-01 01:56:22
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:04:00
            [Cumple SLA] => SI
        )

    [1] => Array
        (
            [ID] => 26
            [Numero] => TK-20260602-0001
            [Asunto] => Ticket prueba dominio
            [Estado] => Cancelado
            [Prioridad] => media
            [Solicitante] => wlady paul bucarey
            [Tecnico] => Carlos Técnico
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-02 20:53:02
            [Fecha Termino] => 2026-06-03 19:46:14
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 10:00:00
            [Total Solucion (Hrs Calendario)] => 22:53:12
            [Cumple SLA] => NO
        )

    [2] => Array
        (
            [ID] => 27
            [Numero] => TK-20260603-0001
            [Asunto] => Ticket de prueba email
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Washington Paul
            [Tecnico] => Carlos Técnico
            [SLA] => Normal
            [Fecha Apertura] => 2026-06-03 20:15:02
            [Fecha Termino] => 2026-06-04 16:37:43
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 08:37:43
            [Total Solucion (Hrs Calendario)] => 20:22:41
            [Cumple SLA] => SI
        )

    [3] => Array
        (
            [ID] => 28
            [Numero] => TK-20260603-0002
            [Asunto] => Ticket de prueba email
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Washington Paul
            [Tecnico] => Carlos Técnico
            [SLA] => Normal
            [Fecha Apertura] => 2026-06-03 20:15:02
            [Fecha Termino] => 2026-06-04 16:36:58
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 08:36:58
            [Total Solucion (Hrs Calendario)] => 20:21:56
            [Cumple SLA] => SI
        )

    [4] => Array
        (
            [ID] => 29
            [Numero] => TK-20260608-0001
            [Asunto] => Ticket - 1 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Carlos Técnico
            [SLA] => Normal
            [Fecha Apertura] => 2026-06-08 03:58:02
            [Fecha Termino] => 2026-06-08 04:41:35
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:43:33
            [Cumple SLA] => SI
        )

    [5] => Array
        (
            [ID] => 30
            [Numero] => TK-20260608-0002
            [Asunto] => Ticket - 2 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Carlos Técnico
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 03:58:02
            [Fecha Termino] => 2026-06-08 04:40:09
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:42:07
            [Cumple SLA] => NO
        )

    [6] => Array
        (
            [ID] => 31
            [Numero] => TK-20260608-0003
            [Asunto] => Ticket - 3 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => maria aros
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 04:00:02
            [Fecha Termino] => 2026-06-08 04:37:07
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:37:05
            [Cumple SLA] => SI
        )

    [7] => Array
        (
            [ID] => 32
            [Numero] => TK-20260608-0004
            [Asunto] => Ticket - 4 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Washington Paul
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 04:22:02
            [Fecha Termino] => 2026-06-08 04:39:05
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:17:03
            [Cumple SLA] => SI
        )

    [8] => Array
        (
            [ID] => 33
            [Numero] => TK-20260608-0005
            [Asunto] => Ticket - 5 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Carlos Técnico
            [SLA] => Prioritario
            [Fecha Apertura] => 2026-06-08 04:22:02
            [Fecha Termino] => 2026-06-08 04:41:02
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:19:00
            [Cumple SLA] => SI
        )

    [9] => Array
        (
            [ID] => 34
            [Numero] => TK-20260608-0006
            [Asunto] => Ticket - 6 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => maria aros
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 04:24:02
            [Fecha Termino] => 2026-06-08 04:38:23
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:14:21
            [Cumple SLA] => SI
        )

    [10] => Array
        (
            [ID] => 35
            [Numero] => TK-20260608-0007
            [Asunto] => Ticket - 7 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Carlos Técnico
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 04:50:02
            [Fecha Termino] => 2026-06-08 04:52:00
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:01:58
            [Cumple SLA] => SI
        )

    [11] => Array
        (
            [ID] => 36
            [Numero] => TK-20260608-0008
            [Asunto] => Ticket - 8 auto asignación
            [Estado] => Cancelado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Washington Paul
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 04:50:02
            [Fecha Termino] => 2026-06-08 04:53:22
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:03:20
            [Cumple SLA] => SI
        )

    [12] => Array
        (
            [ID] => 37
            [Numero] => TK-20260608-0009
            [Asunto] => Ticket - 9 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => maria aros
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 04:50:02
            [Fecha Termino] => 2026-06-08 04:55:13
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:05:11
            [Cumple SLA] => SI
        )

    [13] => Array
        (
            [ID] => 38
            [Numero] => TK-20260608-0010
            [Asunto] => Ticket - 10 auto asignación
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Carlos Técnico
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 05:08:02
            [Fecha Termino] => 2026-06-08 05:48:33
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:40:31
            [Cumple SLA] => NO
        )

    [14] => Array
        (
            [ID] => 39
            [Numero] => TK-20260608-0011
            [Asunto] => Ticket - 11 auto asignación
            [Estado] => Cancelado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Washington Paul
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 05:08:02
            [Fecha Termino] => 2026-06-08 06:01:32
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:53:30
            [Cumple SLA] => NO
        )

    [15] => Array
        (
            [ID] => 40
            [Numero] => TK-20260608-0012
            [Asunto] => Ticket - 12 auto asignación
            [Estado] => Cancelado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => maria aros
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 05:10:02
            [Fecha Termino] => 2026-06-08 05:27:46
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:17:44
            [Cumple SLA] => SI
        )

    [16] => Array
        (
            [ID] => 41
            [Numero] => TK-20260608-0013
            [Asunto] => Prueba final asignado
            [Estado] => Cancelado
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Carlos Técnico
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 05:50:02
            [Fecha Termino] => 2026-06-08 05:59:03
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:09:01
            [Cumple SLA] => SI
        )

    [17] => Array
        (
            [ID] => 42
            [Numero] => TK-20260608-0014
            [Asunto] => Ultima prueba de mensajes
            [Estado] => En Curso
            [Prioridad] => media
            [Solicitante] => Ana López
            [Tecnico] => Washington Paul
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-08 06:02:02
            [Fecha Termino] => -
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:00:00
            [Cumple SLA] => SI
        )

    [18] => Array
        (
            [ID] => 43
            [Numero] => TK-20260615-0001
            [Asunto] => Test
            [Estado] => Cerrado
            [Prioridad] => media
            [Solicitante] => Francisco Rojas
            [Tecnico] => Francisco Rojas
            [SLA] => Urgente
            [Fecha Apertura] => 2026-06-15 12:51:32
            [Fecha Termino] => 2026-06-15 14:33:13
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 01:41:41
            [Total Solucion (Hrs Calendario)] => 01:41:41
            [Cumple SLA] => NO
        )

    [19] => Array
        (
            [ID] => 44
            [Numero] => TK-20260615-0002
            [Asunto] => Equipo con problema en pantalla
            [Estado] => asignado
            [Prioridad] => media
            [Solicitante] => Britney Jara
            [Tecnico] => Jaime Tordoya
            [SLA] => Normal
            [Fecha Apertura] => 2026-06-15 15:24:57
            [Fecha Termino] => -
            [Inicio Jornada] => 08:00
            [Fin Jornada] => 18:00
            [Total Solucion (Hrs Habiles)] => 00:00:00
            [Total Solucion (Hrs Calendario)] => 00:00:00
            [Cumple SLA] => NO
        )

)